Terms & Conditions

Terms & Conditions

Introduction

Om Healthcare Enterprises Limited has been a trusted name in the healthcare and pharmaceutical industry, OM Pharmacy (a unit of OM Healthcare Enterprises. Ltd.), marking the beginning of a new era in organized pharmacy retailing in Odisha.

This document (“Terms and conditions”) is an electronic record in terms of the Information Technology Act, 2000, and rules there under, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 as amended from time to time, which requires publishing of the rules and regulations, privacy policy and Terms for access or usage of https://www.ompharmacy.com/ website and mobile application.

We, at OM Pharmacy parent company OM Healthcare Enterprises Ltd, provide services to all individuals accessing or using our licensed retail stores, for any reason (“you”, “yours”, “User”) subject to the notices, terms, and conditions set forth in these terms and conditions (“Terms and Conditions”, “Agreement”), read with the Privacy Policy available here.

Discount Policy

1. Online Special Offer Specific products, May be change

2-Fist time user extra 5% discount use coupon code

1. Under this Offer, coupon To redeem the offer buy next purchase
2. 15% Discount on purchase above Rs. 1000/- purchase
3. Minimum 10% Discount on Pharmaceutical products and Medicines

6- Rs 1000 purchase on count 1 pay back point, points are redeem on wallet Balance

7-Online delivery Free above Rs 1000/- order with in Bhubaneswar City

8-Bus ,Postal and courier charges paid by customers as actual basis.

1. Each benefit/privilege may be subject to additional terms and conditions implement by OM Pharmacy.

10-Below Rs 1000,delivery charges will be applicable

Delivery and Charges Policy:

OM Pharmacy under (OM Healthcare Enterprises Ltd.) out deliveries during and within such time period as communicated on our Courier, Bus, Postal and door delivery Platform and various communication channels. Our services are offered on a best-effort basis, and as such we do not provide any guarantee of the exact delivery time, which despite all our efforts, may vary from order to order, due to certain factors including but not limited to operational disruptions owing to shortage of products and manpower, strikes, lockouts, official control measures, inevitable delays by our suppliers, rider unavailability, public holidays, product unavailability/shortage, date of delivery, time of delivery, area of delivery, distance from the hub, customer demand, traffic, sudden breakdown of delivery vehicle, weather conditions, force majeure events specified below and/or any other unforeseen reasons beyond our control.

1- With in Bhubaneswar we provide door delivery, Out of Bhubaneswar we provide medicine delivery by Bus, Postal and other courier platform. Charges should be extra.

2-store pick up: order will be shipped to the store selected by the customer and customer has to pick up the order from the respective store.

3-Community Delivery: order will be delivered at the respective community drop off point communicated at the time of placing an order. It is the responsibility of the customer to pick the order from designated point.

4-Home / Doorstep Delivery: order will be delivered directly to the customer at the address indicated.

Warranties Policy

OM Pharmacy makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.OM Pharmacy expressly disclaims all warranties, of any kind with respect to products sold on this site, Medical devices If Supplier or manufacture provide warranty. We well give warranty to you and Yours

User policy & Data Policy

We respect your right to privacy in respect of any personal information provided to us for the purposes of availing our Services. To see how we collect and use your personal information. User can login through E-mail, mobile OTP both web and Mobile application till end of the product delivery also OTP for secure purchase. we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services. We don’t disclose user data to other. Its complete secure under OM Healthcare Enterprises ltd.

Governing Law of Application

This Privacy Policy is governed by the laws of India,Odisha,Khurda without regard to its conflict of laws provision. You consent to the exclusive Under Bhubaneswar Jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield,

The laws of India,Odisha,Khurda excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to Bhubaneswar Jurisdiction.

By using OM Pharmacy Digital platform contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our digital platform https://www.ompharmacy, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Information on the Website/Application

https://www.ompharmacy.com develop by third Party vendor ,given permission from OM Healthcare Enterprises Ltd. Website and mobile application complete secure. All the product image, logo entry by OM Healthcare Enterprise Ltd. OM Pharmacy reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If a product offered by OM Pharmacy itself is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.

Copyright

Content included on this site, such as text, graphics, logos, images, and software, is the property of OM Healthcare Enterprises Ltd. or its content and product suppliers and is protected by is governed the laws of India,Odisha, Khurda copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from OM Healthcare Enterprises Ltd.

Complaint Policy:

OM Pharmacy, to provide best service to our customers. However, if the customer is not satisfied with the service provided or requires any help, the customer can register their complaint by Toll free- 18001200431.Writing to ours –info@ompharmacy.com, any order and delivery issue –call- 7381025181,Time-7am to 10pm.

Contact

If you have any comments, queries, or grievances regarding the Services, Terms and Conditions, and Privacy Policy, you may contact-mail HRD Deparment-7381018383,0674-2300432,Mail-hrd@omhealthcare.org